A local municipal utility decided
to offer internet access and hosting to its customers and
is looking to expand the number of IP based services that
they provide to its customers.
Business Challenges
- Increase revenue by increasing number of
applications and services being offered
- Automate the ordering process to reduce
the cost of adding a customer
- Enable more customer self-service for ordering
and management of services
- Reduce the time to activate a customer within
the different services
Technical Needs
- A services catalog for managing the growing
portfolio of applications and services
- Single infrastructure for user provisioning
and service activation
- Self-service capabilities allowing customers
to order and manage their own activation process
- Automated provisioning based on customer
profile and the services ordered
Solution HostFlow
provides access, provisioning and services management capabilities
to enable:
- Single secure access point
for customers to order and activate services
- Automated customer provisioning
to target systems including billing and exchange
- Delegated Administration of
user management, access and provisioning processes to enable
customer self-service
- Rules-based provisioning driven
by user profile attributes integrated with the applications/services
requested
Customer Self-service and Automated Provisioning
- Step 1: The customer uses a self-service
interface to enter the company and user information required
for service activation within HostFlow to initiate the provisioning
process.
- Step 2: The HostFlow administrator
provides the applicable approval based on the pre-configured
service specific provisioning rules. Once approval is received,
HostFlow workflow continues to complete the provisioning
process.
- Step 3: HostFlow begins the next
step in the process by providing the relevant applications
(Exchange, Support, and Billing) with the company and user
information required for the company and user to be activated
within those applications based on the user attributes (company,
location and role).
- Step 4: Upon completion of Step 3,
HostFlow then provides a confirmation to the administrator
and the customer that the customer has been provisioned
into the applicable services.
Benefits Through
the use of HostFlow, the Hosting Service Provider saw:
- Faster customer activation
time through automation of the activation process
- Reduced costs through customer
self-service
- Increased flexibility for
delivering products and services
- Consolidated infrastructure
for both access and provisioning
Operations/Service Delivery benefited by:
- Consolidation of user access
and activation processes into a single management system
- Increased productivity through
automation of manual activation processes
- Faster time to activation
through customer self-service
Product Management benefited from:
- Greater product flexibility
to expand current product offerings
- Faster time to general availability
of a product offering
- Flexible product packaging
and pricing
Sales benefited from:
- More services to sell to new
and existing customers
- Reduced churn through customer
self-service
- Faster time to commission
through reduced customer activation times
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